About Us
Nova Transport Services Ltd is a well-established transportation company based in London and Hertfordshire with the aim of providing safe, reliable, and compassionate transportation solutions for individuals with Special Educational Needs and Disabilities (SEND), mental health conditions, physical health challenges, and elderly individuals.
We understand the unique transportation needs of these populations and are committed to ensuring their comfort, independence, and well-being.
By embodying the N.O.V.A principles, we aim to provide exceptional transport services that prioritise the well-being, inclusion, and empowerment of all our clients.
N – Nurturing: We provide a nurturing environment that supports the emotional well-being and growth of individuals we transport.
O – Optimising Accessibility: We strive to optimize accessibility by ensuring our transport services are inclusive, accommodating, and designed to meet the unique needs of individuals.
V – Valuing Individuality: We recognize and celebrate the individuality of each person thus ensuring we tailor our services to our clients’ preferences, and requirements.
A – Advocating for Empowerment: We advocate for the empowerment of individuals we transport, regardless of their disability, we promote their rights, choices, and active participation in the transportation process.
Our Mission
Our mission is to make transportation accessible and inclusive for all. We aim to enhance the lives of individuals with SEND, mental health conditions, physical health challenges, and elderly individuals by providing them with safe, reliable, personalised, and dignified transportation services. We strive to promote independence, foster social inclusion, and improve the overall quality of life for our passengers ensuring they have access to essential services, education, and opportunities.
Through our person-centred approach, we strive to deliver transportation solutions that prioritise comfort, inclusivity, and respect for each individual’s unique needs. Our committed team of trained professionals is passionate about promoting independence, dignity, and a sense of belonging for the individuals we serve. We continuously work in partnership with families, caregivers, and relevant stakeholders to foster a seamless and supportive transport experience, enhancing the quality of life for those entrusted to our care. By upholding the highest standards of safety, reliability, and customer service, we aim to be the trusted provider of choice for individuals with Special Educational Needs and Disabilities (SEND), mental health conditions, physical health challenges, and the elderly thus positively impacting their lives and the communities we serve.
Our Values
- Compassion: We approach our work with empathy, understanding, and a genuine concern for the well-being of our clients/passengers.
- Respect: We treat all individuals with dignity, honour their unique needs, and value their diverse backgrounds, cultures, and abilities.
- Safety: We prioritise the safety and security of our passengers, ensuring that our transport services adhere to the highest standards of safety and follow established protocols.
- Inclusivity: We strive to create an inclusive environment where everyone feels welcome, respected, and supported, regardless of their abilities or challenges.
- Collaboration: We actively engage with families, caregivers, educators, and relevant stakeholders to foster collaboration and ensure the best possible outcomes for the individuals we serve.
- Integrity: We operate with honesty, transparency, and ethical conduct, maintaining the trust placed in us by our passengers, their families, and the wider community
Our Objectives
- Provide Safe and Reliable Transport: Our primary objective is to offer transportation services that prioritise the safety, well-being, and comfort of our passengers.
- Enhance Accessibility: We aim to make transportation more accessible for individuals with disabilities, ensuring that our vehicles and services meet their unique accessibility needs.
- Foster Independence: We strive to empower individuals with disabilities/ additional needs to develop and maintain their independence by providing transport solutions that promote their autonomy and participation in various activities.
- Promote Inclusion and Belonging: We seek to create an environment where individual’s clients/ passengers feel included, valued, and part of their community during transport, fostering a sense of belonging and social integration.
- Continuous Improvement: We are committed to ongoing learning and improvement, continuously evaluating and refining our services based on feedback, emerging best practices, and evolving needs of our passengers.
- Collaboration and Partnerships: We actively collaborate with relevant stakeholders, such as schools, hospitals, support services, and local authorities, to ensure coordinated and integrated transport solutions that meet the holistic needs of our clients.
- Person-Centred Approach: We prioritise the individual needs and preferences of our passengers, ensuring that our services are tailored to their specific requirements and delivered with care, empathy, and dignity.