Who we are
Welcome to Nova Transport Services Ltd. At Nova, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the data protection laws of the United Kingdom.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with any terms in this policy, we kindly ask that you refrain from using our services.
Information We Collect
We may collect the following types of information:
Personal Information:
This includes, but is not limited to, your name, contact information, date of birth, and identification documents. We may collect this information when you apply for employment or request transport services.
Health Information:
To provide you with appropriate transport services, especially patient transport, we may collect health-related information. This information is handled with the utmost confidentiality and in compliance with applicable laws.
Website Usage Information:
When you visit our website, we may collect information about your browsing behaviour, including your IP address, browser type, and device information. This helps us improve our website and provide a better user experience.
Cookies:
We use cookies and similar tracking technologies to enhance your experience on our website. You can learn more about our cookie policy in our dedicated Cookie Policy.
How We Use Your Information
Your personal information is used for the following purposes:
Service Provision:
To deliver transport services, including patient transport, in line with your requests.
Employment:
To process employment applications and facilitate the hiring process.
Communication:
To respond to inquiries, send service-related updates, and inform you about any changes to our services.
Marketing:
With your explicit consent, to send you promotional material and information about our services and special offers.
Legal Compliance:
To comply with legal obligations and respond to lawful requests from government authorities.
Disclosure of Your Information
We may share your personal information with third parties under the following circumstances:
Service Providers:
We may share information with third-party service providers who assist us in delivering our services, such as background check providers, IT support, or transport service partners.
Legal Obligations:
We may disclose your information when required by law, regulation, or in response to a valid legal request.
Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
Your Rights
You have the right to:
Access:
Request access to the personal information we hold about you.
Correction:
Request corrections or updates to inaccurate or incomplete information.
Deletion:
Request the deletion of your personal information, subject to legal limitations.
Opt-out:
Opt-out of marketing communications at any time.
If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy.
Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, access controls, and regular security assessments. We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy and in accordance with applicable laws and regulations.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance reasons. Any updates will be posted on our website, and the date of the last update will be indicated at the top of this document.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Nova Transport Services Ltd
Email: info@novatransportservices.co.uk Thank you for taking the time to read our Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy in accordance with applicable UK data protection laws.